Three SEPLSO libraries to launch pilot programs

McAlester, Coalgate and Hartshorne will launch pilot programs experimenting with new library hours. McAlester will be open 1:30-5:00 on Sunday. Coalgate will be opening an hour earlier at 9:00am Monday through Friday. Hartshorne will also be opening at an earlier hour at 8:00am making them open 2 hours earlier Tuesday thru Friday. At the end of the program the results will be evaluated.

In-Service Day Big Success

Tom Massey

Carol Burgess accepting the Acorn Award

Tom Massey, an inspriational speaker, made a big hit at SEPLSO’s In-Service Day. The subject was customer service. He spoke of many ways we can improve our outlook on serving the public. He talked about how important teamwork was, and self confidence. Also important is empathy for other people.
In the afternoon we did exercises that showed us how important trust and teamwork was. All in all, it was a very interesting day.
In the afternoon Wayne Hanway gave out the Service Awards. There were many 10 year awards given out. Nancy Hamlin, who was not present because of illness received the 25yr service Award.
When appropriate a special award is given. This year the much coveted Acorn Award was given to Carol Burgess for dedication to customer service, especially towards teens. We congratulate her on all her hard work in making Arkoma a welcoming and safe place for everyone.

In-Service Day

All SEPLSO Libraries will be closed Thursday Oct. 15 for In-Service Day. This is a meeting held on an annual basis to educate all personnel on library services. This year we are focusing on Customer Service. We feel that customer service is as important as any service that we offer. We are experiencing some trying times. Because of this we are seeing more patrons than ever and customer servce is more important than ever. After Thursday all libraries will go back to their regular schedule.